Shipping policy
Shipping Policy — FurryJoy
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.
Shipping Times Once dispatched, estimated delivery times are:
- Portugal & Europe: 7–15 business days
- Rest of the World: 15–30 business days
Please note that delivery times may vary due to customs clearance or other factors outside our control.
Tracking Your Order Once your order has shipped, you'll receive an email with a tracking number so you can follow your package every step of the way.
Shipping Costs Shipping costs are calculated at checkout based on your location and the items ordered.
Customs & Duties International orders may be subject to customs fees or import duties imposed by your country. These charges are the customer's responsibility and are not included in the order total.
Lost or Delayed Packages If your package appears to be lost or significantly delayed, please contact us at [mynewstore064@gmail.com] and we'll do our best to resolve the situation promptly.