Refund policy

Return and Refund Policy — FurryJoy

At FurryJoy, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

Return Window You have 14 days from the date you received your item to request a return.

Conditions for Return

• The item must be unused and in its original packaging
• Proof of purchase is required

How to Start a Return Contact us at [mynewstore064@gmail.com] with your order number and reason for return. We'll get back to you within 2 business days with instructions.

Refunds Once we receive and inspect the returned item, we'll process your refund to the original payment method within 5–10 business days.

Damaged or Incorrect Items If you received a damaged or wrong item, contact us immediately with a photo — we'll make it right at no cost to you.

Return Shipping Costs Return shipping costs are the customer's responsibility, except in cases of damaged goods or our error.